Case Study

How do we incentivize the client to reach out to us?

Designing low‑friction quizzes and funnels that make it effortless for visitors to leave their details — shifting the outreach burden from the client to the business.

How do we incentivize the client to reach out to us? cover

The problem

Most websites put the burden on the visitor: “Call us,” “Fill a long form,” “Book a meeting.” High intent isn’t always present on first visit, so we lower the friction and guide people into leaving just enough information for a helpful follow‑up.

The approach

Guided quizzes instead of generic forms

  • Ask 3–6 tailored questions to segment intent and context
  • Use multiple choice and progressive disclosure to keep momentum high
  • Always show value for answering (estimate, score, plan, template)

Micro‑commitments that feel natural

  • Start with easy, zero‑risk clicks; end with email/phone when they see value
  • Prefill where possible (UTM, device, geo) to reduce typing
  • Inline validation and autosave to avoid drop‑offs

Clear exchange of value

  • Promise a useful outcome: audit summary, estimate, personalized plan
  • Set expectations on response time and next step
  • Follow up with a short, human email tied to their quiz path

The funnel

  1. Landing page with sharp promise and social proof
  2. Quiz drawer/modal with 1 question per screen
  3. Result screen with value + CTA to share details
  4. CRM hand‑off with tags for quiz path and readiness

Outcomes

  • Higher submission rate vs generic forms (often 2–4×)
  • Better lead quality via segmentation
  • Faster, more relevant follow‑ups by sales

Principle: reduce friction early, increase clarity throughout, earn the right to ask for details.